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jack@yibostone.com
+86-595-87606771
+86-17350986771
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FAQ
1.Q: How to proceed an order with your company?

A: If you like a product,you can send an enquiry message through the product page,or contact us by email or toll-free phone.

    But if you have your own detailed requirements, please send us your drawing or order picture,we offer free quotation service,also we can paint for you for free!


2.Q: Are you manufacturer or trading company?

A: Mr. Jack Zeng is the owner of YiBo Stone.After more than 40 years of development,YiBo Stone have developed into a stone-related manufacturing, trading and shipping together company.

   If you buy our products,or we reproduce for you,you will see all the production process.


3.Q: What is your Minimum Order Quantity?

A: There is not limit. We accept trial order, test order, sample order and mixed order, depends on your company's real demands.

4.Q: How long would delivery take?

A: It depends on your order quantity. Usually 10-25 days after receiving the deposits. If you need urgent, we can do for you faster, or you can choose our stone materials in stock, this will save time and money for you! There are always stone blocks in stock in our factory.

5.Q: Can you arrange the shipment for me?

A: Yes. We have our own shipping company in PORT OF XIAMEN(Amoy Harbour), so we can offer you good price for freight cost.

Transportation time for different destination:

a     USA and Canada                              About 45-50 days

b     Western European main port           About 40-45days

c     South America                                  About 35-40 days


6.Q:What service can you provide?

A: We pays most attention to provide excellent and professional service for all the clients not only before-sales service but also after-sales services.  The following are the advantages of our service:

Quick Response:

It is regulation of our company to reply any enquiry or emails in 24 hours both on working time and holiday.

Working time: From Monday to Friday AM 8:30 to PM 6:00 Beijing time. Saturday AM 9:00 to 12:00

If you have the social media contact details of our sales,we are ready to serve you.

One to One Service:

You can know everything on your order or other information from sales who contact with you such as offer, order statues, new production consultation etc.  All the mobile of sales person is opened for clients in 24 hours.

Custom-made:

All of our tombstones, monuments, vases, plaques, angel statues, jesus statues, tiles & slabs, columns, countertops, sinks can be customized as your request.



CAD drawing:

We provide proffessional CAD drawing for confirmation to make everything clearly perfect as what you like.


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jack@yibostone.com
+86-595-87606771
+86-17350986771

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